Description of Website Maintenance Services
Basic Maintenance Package
Includes the following services:
• Weekly full website backups with 5 backups stored locally and off-site
• Restoration of backups at anytime with 72 hours notice
• Monthly core Wordpress updates
• Monthly plugin updates
• Monthly theme updates
• Server downtime monitoring and troubleshooting to help restore site if server goes down
• Security monitoring including firewall, scheduled scans, IP blocking and login security.
• Hack cleanup and restoration if the site gets hacked.
• Maximum of 72 hour support response time (business hours)
Standard Maintenance Package
Includes the following services:
• Weekly full website backups with 5 backups stored locally and off-site
• Restoration of backups at anytime with 72 hours notice
• Monthly core Wordpress updates
• Monthly plugin updates
• Monthly theme updates
• Server downtime monitoring and troubleshooting to help restore site if server goes down
• Security monitoring including firewall, scheduled scans, IP blocking and login security.
• Hack cleanup and restoration if the site gets hacked.
• 2 hours of design and/or development work per month
• Maximum of 72 hour support response time (business hours)
Premium Maintenance Package
Includes the following services:
• Weekly full website backups with 5 backups stored locally and off-site
• Restoration of backups at anytime with 48 hours notice
• Monthly core Wordpress updates
• Monthly plugin updates
• Monthly theme updates
• Server downtime monitoring and troubleshooting to help restore site if server goes down
• Security monitoring including firewall, scheduled scans, IP blocking and login security.
• Hack cleanup and restoration if the site gets hacked.
• 4 hours of design and/or development work per month
• Maximum of 48 hour support response time (business hours)
Executive Maintenance Package
Includes the following services:
• Daily full website backups with 5 backups stored locally and off-site
• Restoration of backups at anytime with 24 hours notice
• Monthly core Wordpress updates
• Monthly plugin updates
• Monthly theme updates
• Server downtime monitoring and troubleshooting to help restore site if server goes down
• Security monitoring including firewall, scheduled scans, IP blocking and login security.
• Hack cleanup and restoration if the site gets hacked.
• 8 hours of design and/or development work per month
• Maximum of 24 hour support response time (business hours)
Enterprise Maintenance Package
Includes the following services:
• Daily full website backups with 5 backups stored locally and off-site
• Restoration of backups at anytime with 24 hours notice
• Monthly core Wordpress updates
• Monthly plugin updates
• Monthly theme updates
• Server downtime monitoring and troubleshooting to help restore site if server goes down
• Security monitoring including firewall, scheduled scans, IP blocking and login security.
• Hack cleanup and restoration if the site gets hacked.
• 12 hours of design and/or development work per month
• Maximum of 24 hour support response time (business hours)
Up to 25 GB max storage
Updates made when available barring any conflicts with other installed code, plugins, or server settings
If restoration is needed, website will be reverted to the previous version.
Hours do not carry over month-to-month if not used in the current month. Additional work and overages outside of the monthly allotments will be billed at $90/hour.
Due to the abundance of factors that affect website speed, no specific results are guaranteed.